Privacy Policy
MAWELL ZAP
PRIVACY POLICY
Last Updated: 10 October 2026
INTRODUCTION
This Privacy Policy ("Policy") explains how Maruthi Venkatasai Foods Pvt Ltd, operating under the brand name MAWELL ZAP (hereinafter referred to as "MAWELL ZAP", "Company", "we", "us" or "our"), collects, uses, processes, stores, shares and protects information provided by users ("User", "Buyer", "you" or "your") through our website www.mawellzap.com, mobile application and related services (collectively referred to as the "Platform").
MAWELL ZAP is a business-to-business (B2B) wholesale grocery platform that enables retailers, wholesalers, institutions and other eligible business customers to register, browse Products, place Orders and access related services.
We recognize the importance of protecting your privacy and maintaining the confidentiality of your information. We are committed to handling Personal Data responsibly and in accordance with applicable Indian laws.
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Payment Policy and Return and Refund Policy.
1. CONSENT AND COLLECTION OF INFORMATION
1.1 When you register on or use the Platform, we provide information about our data-processing practices through this Policy and other applicable notices.
1.2 Where consent is required by law, we will seek your consent for specified purposes through an appropriate mechanism.
1.3 We collect information necessary to provide our services, verify business customers, process Orders, coordinate deliveries, facilitate payments, address complaints and comply with legal obligations.
1.4 Certain information is required to register or transact through the Platform. If you do not provide the required information, we may be unable to provide the relevant services.
1.5 Where you provide information about another individual, such as an employee or authorized business representative, you must have the necessary authority to share that information.
2. INFORMATION WE COLLECT
Depending on your use of the Platform, MAWELL ZAP collects the following categories of information.
A. Business and Registration Information
Business name.
Name of the business owner or contact person.
Mobile number.
Email address.
GSTIN and business verification information.
PAN details or identity documents.
Profile photographs or other uploaded documents.
Purpose: Account creation, business verification, account approval, communication, fraud prevention and compliance with applicable legal requirements.
B. Billing and Delivery Information
Billing address.
Delivery address.
Delivery contact details.
Delivery instructions.
Location information provided or authorized by the User.
Purpose: Order processing, delivery coordination, serviceability checks, invoicing and customer support.
C. Order and Transaction Information
Products ordered.
Order quantities and values.
Order history and status.
Invoices and billing records.
Payment status and transaction references.
Delivery records.
Returns, refunds and complaints.
Purpose: Managing transactions, providing customer support, maintaining business records and complying with tax and accounting requirements.
D. Payment and Refund Information
Where necessary, we may collect bank account details and transaction information for processing refunds, reconciling payments or resolving payment disputes.
Online payments may be processed through authorized payment service providers.
We do not require Users to disclose their UPI PIN, banking password or payment authentication OTP to MAWELL ZAP personnel.
E. Location Information
The MAWELL ZAP mobile application may request access to your device's precise location, subject to your permission.
Where enabled, this information may be used to identify or confirm delivery locations, assist with address entry, check delivery serviceability and support delivery coordination.
You can manage location permission through your device settings. Disabling it may affect location-dependent features.
This Policy does not state that MAWELL ZAP continuously tracks your location or collects background location information.
F. Notifications
The mobile application may request permission to send notifications relating to:
Order confirmations and updates.
Delivery status.
Payment and refund information.
Product announcements.
Promotional offers and other business communications.
You may manage app notification permissions through your device settings.
G. Customer Support Information
We collect information provided when you contact us, including enquiries, complaints, feedback, photographs, supporting documents and return or refund requests.
We use this information to respond to your concerns, resolve disputes and improve customer support.
H. Technical Information
When you use the Platform, certain technical information may be processed to support its operation, authentication, security and troubleshooting.
The precise categories of automatically collected technical information depend on the systems and services used to operate the Platform.
3. HOW WE USE YOUR INFORMATION
MAWELL ZAP uses information for the following purposes:
Registering and verifying business customers.
Creating and managing User accounts.
Processing Orders and generating invoices.
Coordinating delivery and logistics.
Facilitating payments and refunds.
Providing customer support.
Communicating Order and service updates.
Sending promotional communications where permitted.
Preventing fraud and unauthorized activities.
Maintaining accurate business and accounting records.
Improving the operation and functionality of the Platform.
Complying with applicable laws and lawful regulatory requirements.
We will not use Personal Data for unrelated purposes without an appropriate legal basis or any consent required by law.
4. SHARING AND DISCLOSURE OF INFORMATION
MAWELL ZAP may share relevant information with the following parties where necessary.
A. Delivery and Logistics Partners
We may share Buyer names, contact numbers, delivery addresses, Order details and delivery instructions with authorized delivery personnel and Logistics Partners for Order fulfillment.
B. Payment Service Providers
We may share necessary transaction information with payment service providers for processing payments, issuing refunds and resolving payment-related disputes.
C. Authorized Company Personnel
Relevant information may be accessed by authorized sales, Order management, delivery coordination, billing and customer support personnel for legitimate business purposes.
D. Legal and Regulatory Authorities
We may disclose information where required by applicable law, valid court orders, lawful government requests, tax requirements or regulatory obligations.
E. Business Transfers
In the event of a lawful merger, acquisition, restructuring or transfer of business operations, relevant information may be transferred subject to applicable legal requirements.
We do not authorize unrestricted use of Personal Data by third parties. Information shared with service providers should be limited to what is necessary for the relevant services.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies or similar technologies necessary for website functionality, authentication, security and session management.
Cookies are small files stored by a browser that can help websites function and remember certain settings.
You can manage or delete cookies through your browser settings. Disabling essential cookies may affect certain website features.
If MAWELL ZAP implements optional analytics, advertising or other tracking technologies, appropriate information and choices will be provided where required by applicable law.
6. MARKETING AND PROMOTIONAL COMMUNICATIONS
MAWELL ZAP may send information about Products, offers, promotions, business announcements and other relevant services through available communication channels, including SMS, WhatsApp, email and app notifications.
Promotional communications will be sent in accordance with applicable consent and communication requirements.
You may request to stop receiving optional marketing communications by contacting our Customer Support or using any available opt-out mechanism.
Opting out of promotional communications will not necessarily prevent essential communications relating to Orders, deliveries, payments, refunds or account security.
7. PRIVACY OF MINORS
MAWELL ZAP is intended for business customers and their authorized adult representatives.
Our services are not intended for individuals below 18 years of age.
We do not knowingly seek Personal Data from children for business account registration.
If we become aware that a child's Personal Data has been collected contrary to this Policy, we will take appropriate steps in accordance with applicable law.
Parents or legal guardians may contact us regarding any concerns involving a child's information.
8. USER RIGHTS
Subject to applicable laws, you may have rights relating to your Personal Data, including:
A. Access: Requesting information about Personal Data processed by us.
B. Correction: Requesting correction or updating of inaccurate or incomplete information.
C. Erasure: Requesting deletion of Personal Data where applicable.
D. Withdrawal of Consent: Withdrawing consent for processing activities based on consent.
E. Grievance Redressal: Raising concerns regarding the collection, use or protection of your information.
F. Nomination: Exercising nomination rights where provided by applicable law.
You may exercise applicable rights by contacting:
Email: help@mawellsupermart.com
We may request reasonable verification of your identity or authority before processing a request.
Requests will be handled in accordance with the legal requirements applicable at the relevant time.
9. WITHDRAWAL OF CONSENT
Where processing is based on your consent, you may request withdrawal of that consent by contacting:
Withdrawal of consent will not affect processing lawfully undertaken before withdrawal.
Certain services may become unavailable where the withdrawn consent relates to information necessary to provide those services.
We may continue processing information where permitted or required by applicable law.
10. ACCOUNT DELETION
Users may request deletion of their MAWELL ZAP accounts by contacting Customer Support.
Email: mvsretailpvtltd@gmail.com
Privacy Email: help@mawellsupermart.com
Phone: +91 9154386686
When requesting deletion, Users should provide their registered mobile number or sufficient business account details to enable verification.
Upon receiving a valid request, MAWELL ZAP will review the account and take appropriate steps to delete or close it and erase associated Personal Data where required by applicable law.
Certain records may be retained where necessary for:
GST, taxation and accounting requirements.
Pending Orders or transactions.
Outstanding refunds and disputes.
Fraud prevention and security.
Compliance with legal obligations.
Establishing or defending legal claims.
Account deletion does not automatically require deletion of records that the Company is legally obligated or permitted to retain.
11. DATA RETENTION
MAWELL ZAP retains Personal Data for as long as reasonably necessary to fulfill the purposes for which it was collected or as required or permitted by applicable law.
Retention periods may differ depending on the type of information and its purpose.
We may retain relevant records for account administration, Order fulfillment, tax compliance, accounting, payment reconciliation, dispute resolution, fraud prevention and legal obligations.
When Personal Data is no longer required for an applicable purpose and no legal retention requirement applies, we will take appropriate steps to delete or otherwise handle the information in accordance with applicable law.
We may retain information in anonymized form where individuals can no longer be identified.
12. DATA SECURITY
MAWELL ZAP recognizes the importance of protecting Personal Data from unauthorized access, misuse, alteration, disclosure and loss.
We are committed to maintaining and improving reasonable administrative, organizational and technical safeguards appropriate to our operations and applicable legal requirements.
Access to Personal Data should be limited to authorized personnel and service providers who require it for legitimate business purposes.
Users are responsible for protecting their login credentials and should promptly report suspected unauthorized access.
We will not ask Users to disclose their UPI PIN, banking password or payment authentication OTP.
No internet-based system can guarantee absolute security. Where a Personal Data breach occurs, we will take appropriate response and notification measures as required by applicable law.
13. DATA STORAGE AND TRANSFERS
Information collected through the Platform may be stored or processed using technical infrastructure and service arrangements supporting MAWELL ZAP's operations.
Where Personal Data is processed by service providers or transferred between locations, MAWELL ZAP will comply with applicable Indian data protection requirements, including restrictions on international transfers where applicable.
We do not make a representation that all Personal Data is stored exclusively within India.
14. THIRD-PARTY SERVICES
MAWELL ZAP may use third-party services in connection with payment processing, logistics and other operational activities.
Where third-party services independently collect or process Personal Data, their own privacy notices and legal obligations may also apply.
Users are encouraged to review the privacy notices of external services they access.
15. CHANGES TO THIS PRIVACY POLICY
MAWELL ZAP may update this Privacy Policy to reflect changes in business operations, Platform functionality, data-processing practices or legal requirements.
Updated versions will be published on the Platform with a revised Last Updated date.
Where required by applicable law, we will provide additional notice or obtain appropriate consent before implementing relevant changes.
We encourage Users to review this Policy periodically.
16. GRIEVANCE REDRESSAL
Users may raise privacy-related concerns, including requests for correction or deletion, suspected misuse of Personal Data, withdrawal of consent and other privacy grievances, through the following contact details:
Privacy and Grievance Contact
Maruthi Venkatasai Foods Pvt Ltd
COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India.
Email: help@mawellsupermart.com
Phone: +91 9154386686
MAWELL ZAP will handle privacy grievances in accordance with applicable legal requirements.
17. CUSTOMER SUPPORT
For general assistance relating to the Platform, Orders, payments, refunds, deliveries or account access, Users may contact:
Company: Maruthi Venkatasai Foods Pvt Ltd
Email: mvsretailpvtltd@gmail.com
Phone: +91 9154386686
Website: www.mawellzap.com
18. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India.
The processing and protection of Personal Data shall be subject to applicable Indian information technology and data protection laws, including provisions that become applicable according to their statutory commencement dates.
Nothing in this Policy shall limit any right or remedy that cannot lawfully be excluded.
This Policy shall be read together with the MAWELL ZAP Terms and Conditions and other applicable policies.
MARUTHI VENKATASAI FOODS PVT LTD
MAWELL ZAP — B2B Wholesale Grocery Platform
Registered Address: COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India.
Website: www.mawellzap.com
Customer Support: mvsretailpvtltd@gmail.com
Privacy and Grievance : help@mawellsupermart.com
Phone: +91 9154386686
GSTIN: 36AAQCM5019G1ZA
End of Privacy Policy
