Terms and Conditions
MAWELL ZAP – TERMS AND CONDITIONS
Last Updated: 10 October 2026
TERMS OF USE
This document (“Terms”) is an electronic record under the Information Technology Act, 2000, the rules made thereunder, and other applicable laws of India governing electronic records and electronic contracts. This electronic record is generated electronically and does not require physical or digital signatures solely by reason of being in electronic form, subject to Applicable Law.
Welcome to MAWELL ZAP, a business-to-business (“B2B”) grocery, food products and FMCG wholesale ordering platform.
These Terms constitute a legally binding agreement between Maruthi Venkatasai Foods Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India, bearing GSTIN 36AAQCM5019G1ZA (hereinafter referred to as “Company”, “MAWELL ZAP”, “we”, “us” or “our”), and any eligible business customer accessing, registering, using or transacting on the MAWELL ZAP website at https://www.mawellzap.com, its mobile application, or related digital interfaces (collectively, the “Platform”), hereinafter referred to as “Buyer”, “User”, “you” or “your”.
MAWELL ZAP is intended for B2B commercial transactions only. Products offered through the Platform are sold directly by Maruthi Venkatasai Foods Private Limited to eligible business customers.
By accessing, registering on, placing an Order through, or otherwise using the Platform, you agree to be bound by these Terms and the applicable policies of MAWELL ZAP, including:
Privacy Policy: https://www.mawellzap.com/privacy-policy
Shipping Policy: https://www.mawellzap.com/shipping-policy
Payment Policy: https://www.mawellzap.com/payment-policy
Return and Refund Policy: https://www.mawellzap.com/refund-policy
These policies, together with these Terms and any applicable transaction-specific conditions expressly communicated to and accepted by the Buyer, govern the use of the Platform and the purchase of Products.
MAWELL ZAP reserves the right to amend or update these Terms from time to time in accordance with Applicable Law. Material amendments shall be communicated as appropriate. The latest published version will be available on the Platform. Continued use of the Platform following the effective date of amended Terms may constitute acceptance of those amendments, to the extent permitted by law.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE PLATFORM OR ITS SERVICES.
1. DEFINITIONS
For the purposes of these Terms, the following expressions shall have the meanings assigned below:
1.1. Applicable Law: Any applicable central, state or local law, statute, regulation, rule, notification, order, directive or legally binding requirement governing the Platform, the Company, Buyers, Products or transactions.
1.2. Buyer: Any legally eligible proprietor, partnership, company, retailer, distributor, wholesaler, institution or other recognised business entity purchasing Products through the Platform for lawful commercial purposes.
1.3. Company: Maruthi Venkatasai Foods Private Limited, the legal entity operating MAWELL ZAP.
1.4. Consignee: The Buyer or any person authorised by the Buyer to receive Products at the designated delivery address.
1.5. Delivery Address: The address supplied or confirmed by the Buyer for delivery of an Order.
1.6. Delivery Partner: The Company's personnel or any third-party logistics provider engaged to transport or deliver Products.
1.7. Invoice: A commercial or tax invoice issued by the Company in accordance with Applicable Law.
1.8. Order: A request submitted by a Buyer to purchase specified Products in specified quantities through the Platform.
1.9. Order Confirmation: A communication or status indicating that an Order has been accepted by the Company for fulfilment.
1.10. Payment: Any amount payable by the Buyer in connection with an Order, including applicable taxes and any disclosed additional charges.
1.11. Platform: The MAWELL ZAP website, mobile application and related digital interfaces operated by the Company.
1.12. Platform Content: Product information, photographs, graphics, text, software, catalogues, designs, databases and other content available through the Platform.
1.13. Products: Grocery, food, packaged food, FMCG and other lawful goods offered for sale by the Company through the Platform.
1.14. Services: Facilities provided through the Platform, including product discovery, account registration, ordering, payment facilitation, order management, customer support and delivery coordination.
1.15. User Account: An account registered or maintained by a Buyer for accessing the Platform.
1.16. User Content: Information, documents, photographs, business details, communications or other material submitted by a User through the Platform.
1.17. Working Day: A day on which the Company's relevant business operations are functioning, excluding applicable holidays and closures. Specific operating hours may be communicated separately.
2. EFFECTIVE DATE AND ACCEPTANCE
2.1. These Terms shall take effect from 10 October 2026, subject to publication and adoption by the Company.
2.2. By registering, accessing the Platform, accepting these Terms electronically or placing an Order, the Buyer agrees to comply with these Terms.
2.3. A person accepting these Terms on behalf of a business represents that they have the authority to bind that business.
2.4. Where a User acts on behalf of a business, the business shall be responsible for transactions validly authorised by that User.
2.5. Each accepted Order constitutes a separate commercial transaction governed by these Terms and any applicable transaction-specific conditions.
2.6. Amendments to these Terms shall not automatically alter rights and obligations already accrued under previously accepted Orders.
2.7. If a Buyer does not agree to revised Terms, the Buyer should discontinue further use of the Platform, without prejudice to existing contractual obligations.
3. ELIGIBILITY
3.1. The Platform is intended exclusively for legitimate B2B commercial transactions.
3.2. Buyers must possess the legal capacity and authority to enter into binding commercial agreements.
3.3. Persons incompetent to contract under the Indian Contract Act, 1872, including minors, are not eligible to independently enter into transactions through the Platform.
3.4. Eligible Buyers may include proprietorships, partnerships, limited liability partnerships, companies, retailers, distributors, wholesalers, institutions and other legally recognised businesses.
3.5. Buyers must possess all registrations, licences, permits and authorisations required for their respective business activities.
3.6. Where applicable, Buyers may be required to provide GST registration details, PAN, trade licences, food business registration or other relevant documentation.
3.7. The Company may verify a Buyer's eligibility and request additional information reasonably necessary for account verification, fraud prevention, regulatory compliance or transaction fulfilment.
3.8. The Company may decline or restrict registration where eligibility cannot be established, submitted information is materially inaccurate, or the proposed use is unlawful.
3.9. Buyers agree that Products purchased through the Platform are intended for lawful business purposes and not personal or household consumption.
4. PROVISION OF SERVICES
4.1. MAWELL ZAP provides digital facilities enabling eligible Buyers to browse Products, place Orders and manage commercial purchases.
4.2. The Company may provide product descriptions, prices, stock indications, Order confirmations, invoices, payment facilities and delivery-related communications.
4.3. Availability of specific features may depend on account status, serviceable location, Product category and operational requirements.
4.4. The Company may modify, maintain, temporarily suspend or discontinue Platform features for legitimate business, technical, security or regulatory reasons.
4.5. The Company shall use reasonable efforts to maintain Platform functionality but does not guarantee uninterrupted or error-free access.
4.6. The Company may engage third-party technology providers, payment service providers, logistics partners and other service providers for operational purposes.
4.7. Third-party services may be subject to additional terms where applicable and disclosed.
4.8. MAWELL ZAP does not currently offer trade credit, financing or buy-now-pay-later facilities under these Terms.
4.9. Any future introduction of a credit facility would be subject to separate applicable terms and appropriate communication or agreement.
4.10. The Company shall not be responsible for interruptions caused by circumstances beyond its reasonable control, subject to Applicable Law.
5. USER ACCOUNTS AND VERIFICATION
5.1. Buyers may be required to register a User Account before accessing ordering and other restricted features.
5.2. Registration may require information including business name, contact person, mobile number, email address, GSTIN, PAN, business verification documents, billing address and delivery address.
5.3. The Buyer represents that all information submitted is true, accurate, complete and current.
5.4. The Buyer shall update account information whenever material changes occur.
5.5. The Company may request documentary evidence to verify business identity, address, legal status or authority.
5.6. Submission of registration information does not automatically guarantee approval or continued access.
5.7. Buyers are responsible for protecting login credentials, passwords and one-time passwords (“OTPs”).
5.8. Buyers shall not disclose account credentials or OTPs to unauthorised persons.
5.9. Buyers must promptly notify the Company upon becoming aware of unauthorised account access, suspected fraud or misuse.
5.10. Transactions initiated using valid account credentials may be treated as originating from the relevant account, subject to investigation of reported unauthorised activity and Applicable Law.
5.11. The Company may suspend access where it reasonably suspects fraudulent activity, security compromise, misuse or a material violation of these Terms.
5.12. Buyers may request assistance with account closure by contacting customer support.
5.13. Account closure shall not automatically cancel outstanding Orders, unpaid invoices, pending disputes or legally required record-retention obligations.
6. OBLIGATIONS OF USERS
6.1. Buyers shall use the Platform only for lawful commercial purposes and comply with Applicable Law.
6.2. Buyers shall not engage in fraudulent, misleading, deceptive or unlawful activities.
6.3. Buyers shall not submit false business details, forged documents or inaccurate payment information.
6.4. Buyers shall not impersonate another person or business or access another User's account without authorisation.
6.5. Buyers shall not attempt to gain unauthorised access to the Platform, servers, databases, administrative systems or other Users' information.
6.6. Buyers shall not introduce viruses, malicious software, harmful scripts or other technology intended to disrupt the Platform.
6.7. Buyers shall not interfere with Platform security, performance or proper functioning.
6.8. Buyers shall not systematically scrape, extract, reproduce or commercially exploit substantial portions of Platform Content without authorisation, except as permitted by Applicable Law.
6.9. Buyers shall not use Company trademarks, logos or proprietary content in a manner falsely suggesting sponsorship, endorsement or affiliation.
6.10. Buyers shall not upload or transmit unlawful, defamatory, threatening, discriminatory, obscene, infringing or otherwise prohibited content.
6.11. Buyers shall not misuse Platform communication facilities for spam, unsolicited mass messaging or fraudulent communications.
6.12. Buyers shall not manipulate Orders, payments, returns, discounts or other Platform functions to obtain an unauthorised commercial benefit.
6.13. Buyers shall cooperate reasonably with verification, payment reconciliation, delivery and lawful investigation processes.
6.14. Buyers shall treat Company personnel, support representatives and delivery personnel respectfully and shall not engage in threats, harassment or physical or verbal abuse.
6.15. Violation of this section may result in appropriate restrictions, suspension, termination or other lawful action.
7. TRANSACTIONS BETWEEN MAWELL ZAP AND BUYERS
7.1. Products offered through the Platform are sold directly by Maruthi Venkatasai Foods Private Limited.
7.2. The Platform does not operate as a marketplace facilitating independent sales by third-party sellers under these Terms.
7.3. Submission of an Order constitutes an offer by the Buyer to purchase the specified Products.
7.4. An Order becomes binding upon acceptance by the Company, subject to these Terms and Applicable Law.
7.5. An automatically generated acknowledgement of Order submission does not necessarily constitute acceptance unless expressly indicated.
7.6. The Company may accept or decline Orders based on Product availability, delivery serviceability, payment verification, account eligibility, pricing errors or other legitimate operational considerations.
7.7. Each accepted Order constitutes a separate contract for the sale and purchase of Products between the Company and the Buyer.
7.8. The Buyer shall verify Product descriptions, quantities, prices, delivery details and payment method before submitting an Order.
7.9. The Company may contact the Buyer where clarification or correction is required before accepting an Order.
7.10. Where an Order cannot be fulfilled in whole or in part, the Company may contact the Buyer regarding modification, partial fulfilment or cancellation.
7.11. Any material change to Products, quantities or the total price after Order acceptance shall require appropriate agreement or confirmation from the Buyer.
7.12. The Company shall issue invoices and other legally required transaction documents as applicable.
8. BUYER REPRESENTATIONS AND WARRANTIES
The Buyer represents, warrants and agrees that:
8.1. It is legally entitled to conduct its business and enter into transactions through the Platform.
8.2. The individual registering or placing Orders on its behalf has appropriate authority.
8.3. Business information and documents supplied to the Company are accurate and authentic.
8.4. Products purchased through the Platform are intended for lawful commercial purposes.
8.5. It possesses all licences, registrations and approvals required for its business activities.
8.6. It shall comply with applicable GST, food safety, trade, storage, distribution and resale requirements.
8.7. It shall not use Products for unlawful or prohibited purposes.
8.8. It shall not misrepresent the origin, quality, composition or regulatory status of Products.
8.9. It shall not unlawfully tamper with Product packaging, expiry dates, batch details, labels or mandatory declarations.
8.10. It shall maintain appropriate storage and handling conditions after delivery.
8.11. It shall make payments lawfully using authorised payment methods.
8.12. It shall not knowingly provide false or misleading information concerning Orders, complaints, returns or refunds.
9. BREACHES, SUSPENSION AND TERMINATION
9.1. The Company may restrict, suspend or terminate a User Account where it reasonably believes that the Buyer:
a. Has violated these Terms or Applicable Law;
b. Has submitted fraudulent or materially misleading information;
c. Has engaged in unauthorised transactions or payment fraud;
d. Has compromised or attempted to compromise Platform security;
e. Has misused promotional, payment, ordering or refund facilities;
f. Has engaged in unlawful activities involving the Platform; or
g. Presents a material security, regulatory or operational risk.
9.2. Where reasonably practicable, the Company may notify the Buyer of the reason for suspension and provide an opportunity to address the issue.
9.3. Immediate suspension may be necessary in cases involving suspected fraud, security threats, unlawful activity or urgent legal requirements.
9.4. The Company may request additional verification information before restoring access.
9.5. Suspension or termination shall not automatically extinguish outstanding payment obligations, valid contractual claims or accrued rights.
9.6. Pending Orders shall be addressed according to their status, applicable contractual obligations and Applicable Law.
9.7. Amounts lawfully refundable to the Buyer shall not be forfeited merely because an account has been suspended.
9.8. Buyers may request account closure through customer support.
9.9. The Company may retain information after account closure where necessary for lawful purposes, including tax compliance, financial records and dispute resolution.
10. PAYMENTS
10.1. MAWELL ZAP currently supports the following payment methods, subject to availability for the relevant Order:
a. Cash on Delivery (“COD”); and
b. Unified Payments Interface (“UPI”).
10.2. The Buyer shall pay the amount payable for an Order using an available and authorised payment method.
10.3. Buyers selecting UPI shall ensure that payment is made to the authorised payment destination displayed or communicated through the Company's approved payment process.
10.4. Buyers shall not make payments to unauthorised individuals or accounts claiming to represent MAWELL ZAP.
10.5. Where COD is available, the Buyer shall pay the applicable amount at delivery in accordance with the Order's payment instructions.
10.6. Buyers shall ensure sufficient funds are available when initiating UPI transactions.
10.7. Payment processing may depend on banks, UPI networks and third-party payment service providers.
10.8. The Company shall not be responsible for payment failures caused solely by insufficient funds, incorrect payment instructions, the Buyer's bank or circumstances outside its reasonable control, except to the extent responsibility arises under Applicable Law.
10.9. If payment is debited but an Order is not successfully confirmed, the Buyer should contact the Company with relevant transaction details for verification.
10.10. Duplicate, excess or incorrectly received payments shall be reviewed and, where verified, appropriately reconciled or refunded.
10.11. Buyers shall not treat pending, failed or reversed payments as successful unless confirmed through the applicable payment process.
10.12. The Company may verify payment status before dispatching Products or completing an Order.
10.13. No trade credit or deferred payment entitlement is created under these Terms.
10.14. Refunds shall be processed in accordance with the Payment Policy, Return and Refund Policy and Applicable Law.
10.15. Buyers shall comply with applicable Indian laws governing cash transactions.
10.16. Further payment-related provisions are available in the Company's Payment Policy:
https://www.mawellzap.com/payment-policy
11. PRICING, TAXES AND INVOICING
11.1. Product prices shall be displayed or otherwise communicated through the Platform.
11.2. Prices may vary depending on Product type, pack size, quantity, commercial offers or other disclosed pricing conditions.
11.3. The Company may revise prices from time to time. Such revisions shall not retrospectively alter the agreed price of an accepted Order except as permitted by law or agreed with the Buyer.
11.4. Applicable Goods and Services Tax (“GST”) and other statutory taxes shall be charged in accordance with Applicable Law.
11.5. Checkout or Order confirmation information shall indicate the applicable amount payable, including taxes and any disclosed additional charges.
11.6. The Company shall issue tax invoices or other required documents in accordance with applicable GST and invoicing requirements.
11.7. Buyers shall provide accurate GSTIN and billing information where applicable.
11.8. The Company shall not be responsible for loss of tax-related benefits attributable to materially incorrect information supplied by the Buyer, except where caused by the Company's own error or legal non-compliance.
11.9. Buyers shall independently comply with applicable accounting, tax reporting and record-maintenance obligations.
11.10. Promotional prices or discounts, if offered, may be subject to conditions disclosed at the time of the relevant offer.
11.11. Any minimum order requirement shall be communicated through the Platform before completion of the transaction.
12. PRODUCT INFORMATION AND AVAILABILITY
12.1. The Company shall make reasonable efforts to provide accurate Product descriptions, prices, pack sizes, quantities and other relevant information.
12.2. Product images are intended to assist identification. Actual packaging, appearance or presentation may differ where manufacturers or suppliers make changes.
12.3. Product availability is subject to stock, procurement, serviceability and operational conditions.
12.4. Displaying a Product does not guarantee its availability at the time an Order is processed.
12.5. The Company may correct typographical, technical or pricing errors and notify Buyers where such corrections affect their Orders.
12.6. Where an Order is affected by a material error, the Company may seek the Buyer's acceptance of corrected terms or cancel the affected Order with any applicable refund.
12.7. Product specifications, pack sizes, labels and regulatory declarations shall be governed by information applicable to the actual Products supplied and Applicable Law.
12.8. Buyers shall evaluate whether Products are suitable for their intended commercial activities.
12.9. Products shall be stored, handled, transported and resold in accordance with applicable safety, hygiene, labelling and other legal requirements.
12.10. The Company does not authorise Buyers to counterfeit, mislabel or unlawfully modify Products or their packaging.
13. DELIVERY
13.1. The Company may fulfil Orders through its own delivery personnel, third-party logistics providers or a combination of both.
13.2. Delivery availability depends on location, Product availability and operational serviceability.
13.3. The Buyer shall provide a complete, accurate and accessible delivery address and valid contact number.
13.4. The Buyer shall ensure that an authorised person is available to receive the Order at the designated location.
13.5. Delivery estimates, where provided, are indicative unless expressly confirmed as guaranteed.
13.6. The Company shall make reasonable efforts to deliver accepted Orders within the communicated schedule.
13.7. Delivery may be affected by traffic, weather, operational disruptions, regulatory restrictions, unforeseen events or circumstances beyond reasonable control.
13.8. The Company or its delivery partners may contact the Buyer through available communication channels for Order confirmation, delivery coordination or resolution of delivery issues.
13.9. Buyers shall cooperate reasonably with delivery personnel and provide necessary directions or information.
13.10. Buyers shall not require delivery personnel to undertake unlawful, unsafe or unauthorised activities.
13.11. Where delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept delivery or other Buyer-related reasons, the Company may contact the Buyer to determine appropriate next steps.
13.12. Redelivery arrangements or related charges, if any, shall be subject to prior disclosure and agreement where applicable.
13.13. Delivery may be recorded through appropriate proof-of-delivery methods, including recipient acknowledgement or other reasonable confirmation.
13.14. Engagement of third-party logistics providers does not remove the Company's contractual responsibility as seller where such responsibility applies under law.
13.15. Detailed delivery conditions are governed by the Company's Shipping Policy:
https://www.mawellzap.com/shipping-policy
14. UNDELIVERED SHIPMENTS
14.1. An Order may remain undelivered where delivery cannot reasonably be completed.
14.2. Reasons may include an incorrect or incomplete address, recipient unavailability, delivery refusal, access restrictions, logistical disruptions or other operational circumstances.
14.3. The Company may contact the Buyer to clarify delivery information or arrange an appropriate resolution.
14.4. Depending on the circumstances, the Company may attempt redelivery, arrange an alternative delivery solution or cancel the affected Order.
14.5. Where payment has already been received and an Order cannot be delivered, any applicable refund shall be determined in accordance with the Company's policies and Applicable Law.
14.6. Any deductions or charges associated with an undelivered Order must be supported by applicable contractual terms and Applicable Law.
14.7. The Company shall not impose an undisclosed penalty solely because an Order could not be delivered.
15. ORDER CANCELLATION
15.1. Buyers may request cancellation of an Order before it has been accepted or confirmed by the Company.
15.2. Once an Order has been accepted or confirmed, the Buyer shall not have an automatic contractual right to cancel it under this section.
15.3. Cancellation requested after Order acceptance shall be subject to the Company's agreement and Applicable Law.
15.4. A cancellation request shall not be considered effective merely because it has been submitted; its status must be verified or confirmed.
15.5. The Company may cancel an Order where fulfilment is not reasonably possible due to stock unavailability, serviceability limitations, material pricing errors, suspected fraud or other legitimate reasons.
15.6. Where the Company cancels an Order after receiving payment, any refundable amount shall be determined in accordance with Applicable Law and the applicable refund provisions.
15.7. The Company shall not impose an undisclosed cancellation penalty.
15.8. Refunds resulting from cancellation shall be governed by the Payment Policy and Return and Refund Policy.
16. RETURNS, REPLACEMENTS AND REFUNDS
16.1. Returns, replacements and refunds shall be governed by the Company's published Return and Refund Policy, subject to Applicable Law.
16.2. Buyers may raise concerns regarding damaged, defective, incorrect, expired or otherwise non-conforming Products.
16.3. Eligibility for return or refund may depend on the Product, reported issue, supporting evidence, applicable policy and relevant legal requirements.
16.4. Buyers requesting a return or refund may be required to provide reasonable details and supporting documentation.
16.5. The Company may inspect or verify the reported issue before approving a return, replacement or refund.
16.6. Products should be preserved in an appropriate condition while a return request is being assessed, insofar as reasonably practicable.
16.7. For food Products, applicable food safety requirements and Product condition shall be considered when determining whether physical return or collection is appropriate.
16.8. The Company shall not be required to accept a return solely due to a change of preference where no contractual or statutory return entitlement exists.
16.9. Nothing in these Terms excludes remedies that cannot lawfully be excluded.
16.10. Approved refunds shall be processed through an appropriate payment or refund mechanism, subject to verification and Applicable Law.
16.11. The Company shall communicate the outcome of return or refund requests through an available support channel.
16.12. Further details are available in the Company's Return and Refund Policy:
https://www.mawellzap.com/refund-policy
17. RECEIPT AND INSPECTION OF PRODUCTS
17.1. Buyers are encouraged to inspect Products promptly upon delivery.
17.2. Buyers should verify Product descriptions, quantities, packaging condition and other relevant Order details.
17.3. Visible shortages, incorrect Products, damaged packaging or apparent defects should be reported as soon as reasonably practicable.
17.4. Buyers may be requested to provide Order numbers, invoice details, photographs or other reasonable evidence supporting a complaint.
17.5. Acceptance of physical delivery does not automatically extinguish rights relating to concealed defects, incorrect supply or other rights available under Applicable Law.
17.6. The Company may investigate reported discrepancies and determine appropriate remedies in accordance with the Return and Refund Policy and Applicable Law.
17.7. Buyers shall take reasonable steps to preserve disputed Products and supporting evidence while a genuine complaint is reviewed.
17.8. Food and other perishable or storage-sensitive Products must be handled appropriately after delivery.
17.9. The Company shall not be responsible for deterioration or damage caused solely by improper storage or handling after delivery, except where otherwise required by Applicable Law.
18. OWNERSHIP AND RISK IN PRODUCTS
18.1. The Company shall supply Products in accordance with the accepted Order.
18.2. Ownership and risk in Products shall pass in accordance with the applicable sale contract, the Sale of Goods Act, 1930 and other Applicable Laws.
18.3. Where an Order is payable through COD, the Buyer shall fulfil the applicable payment obligation at delivery.
18.4. Nothing in these Terms shall transfer ownership contrary to mandatory legal requirements.
18.5. Buyers shall be responsible for lawful storage, handling and resale after the relevant risk has passed to them.
18.6. Disputes regarding shortage, damage or non-conformity shall be assessed under the applicable contractual provisions and Applicable Law.
19. FOOD SAFETY AND REGULATORY COMPLIANCE
19.1. The Company and Buyers shall comply with food safety and other product-specific laws applicable to their respective activities.
19.2. Where applicable, relevant legislation may include the Food Safety and Standards Act, 2006, regulations issued by the Food Safety and Standards Authority of India (“FSSAI”), the Legal Metrology Act, 2009, applicable packaged commodity rules and GST legislation.
19.3. Buyers engaged in food distribution, storage, resale or other regulated activities shall obtain and maintain applicable licences and registrations.
19.4. Buyers shall comply with Product storage instructions, temperature requirements, expiry or best-before information and other relevant safety directions.
19.5. Buyers shall not knowingly sell expired, unsafe, adulterated, mislabelled or otherwise unlawful Products.
19.6. Buyers shall promptly notify the Company if they identify a material safety concern involving Products supplied through the Platform.
19.7. Where a lawful product recall, withdrawal or safety advisory is issued, the parties shall cooperate as reasonably necessary and required by Applicable Law.
19.8. Nothing in these Terms relieves the Company of its legal obligations as seller, supplier or food business operator, where applicable.
20. COMMUNICATIONS AND NOTIFICATIONS
20.1. By registering on the Platform, Buyers acknowledge that electronic communications may be necessary for account administration and transaction fulfilment.
20.2. The Company may communicate through email, SMS, telephone calls, WhatsApp, in-app notifications or other available channels.
20.3. Transactional communications may include account verification, OTPs, Order confirmation, payment status, invoices, delivery updates and customer support responses.
20.4. Promotional or marketing communications, where undertaken, shall be subject to applicable consent, preference and legal requirements.
20.5. Buyers shall maintain accurate contact information.
20.6. The Company shall not be responsible for communication failures caused solely by incorrect contact information supplied by the Buyer.
20.7. Electronic notices may be used where legally permissible.
20.8. Buyers may contact the Company regarding communication-related concerns or marketing preferences.
21. DATA PROTECTION AND PRIVACY
21.1. Collection, use, storage, disclosure and other processing of personal information through MAWELL ZAP shall be governed by the Company's Privacy Policy and Applicable Law.
21.2. Information processed may include business contact information, account details, verification documents, addresses, transaction records and other information necessary for legitimate Platform operations.
21.3. The Company may use relevant information for account verification, Order processing, delivery coordination, payment administration, customer support, legal compliance and other purposes described in its Privacy Policy.
21.4. Personal information may be shared with authorised service providers, including delivery partners and payment service providers, where appropriate and lawful.
21.5. Buyers submitting information relating to employees, representatives or other individuals must have an appropriate lawful basis or authority to provide that information.
21.6. The Company shall implement security and privacy measures as required under Applicable Law.
21.7. Users may raise privacy-related concerns or submit applicable data-related requests through the contact channels designated in the Privacy Policy.
21.8. Account closure and personal data deletion requests shall be handled subject to legal obligations, applicable retention requirements and the Privacy Policy.
21.9. Nothing in these Terms limits rights available under applicable Indian data protection legislation.
21.10. The complete MAWELL ZAP Privacy Policy is available at:
https://www.mawellzap.com/privacy-policy
22. WARRANTIES AND LIABILITY
22.1. The Company shall perform its contractual obligations and comply with applicable statutory requirements relating to Products and Services.
22.2. The Company shall make reasonable efforts to ensure information provided through the Platform is accurate and current.
22.3. The Company does not guarantee that the Platform will be uninterrupted, error-free or continuously available.
22.4. Product availability, delivery estimates and other operational information may change due to legitimate circumstances.
22.5. Except for express contractual obligations, applicable statutory warranties and rights that cannot lawfully be excluded, the Platform is provided on an “as available” basis.
22.6. The Company does not warrant that every Product will be suitable for every particular business purpose of the Buyer.
22.7. Buyers shall evaluate the suitability of Products for their intended lawful commercial activities.
22.8. Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, statutory non-compliance or any other liability that cannot lawfully be excluded.
22.9. Nothing in this section removes the Buyer's contractual or statutory rights relating to defective, unsafe, misdescribed or non-conforming Products.
23. LIMITATION OF LIABILITY AND INDEMNITY
23.1. To the maximum extent permitted by Applicable Law, neither party shall be liable to the other for indirect, remote or consequential losses that are not legally recoverable under the circumstances.
23.2. The Company shall not be responsible for losses arising solely from:
a. Materially incorrect information supplied by the Buyer;
b. Unauthorised use of the Buyer's account not attributable to a failure by the Company to fulfil its legal obligations;
c. Improper storage, handling or misuse of Products after the relevant risk has passed;
d. Interruptions caused by events beyond the Company's reasonable control; or
e. The Buyer's violation of Applicable Law.
23.3. The Company remains responsible for its own breaches of contractual or statutory obligations to the extent provided by Applicable Law.
23.4. Any limitation of liability shall be interpreted in accordance with the Indian Contract Act, 1872 and other Applicable Laws.
23.5. These Terms do not establish an arbitrary fixed monetary cap on the Company's aggregate liability.
23.6. Nothing excludes liability for fraud, wilful misconduct, legally actionable negligence, breach of mandatory statutory duties or other liabilities that cannot lawfully be excluded.
23.7. Subject to Applicable Law, the Buyer agrees to indemnify the Company, its directors, officers, employees and authorised representatives against reasonably incurred third-party claims, losses, damages, liabilities and legal expenses arising directly from:
a. The Buyer's material breach of these Terms;
b. Fraudulent or unlawful acts by the Buyer;
c. Materially false information or documents submitted by the Buyer;
d. The Buyer's infringement of third-party intellectual property rights;
e. Unlawful resale, storage, alteration or distribution of Products; or
f. The Buyer's negligence or wilful misconduct.
23.8. Indemnification applies only to the extent the relevant loss is legally attributable to the Buyer's conduct.
23.9. The Buyer shall not be required to indemnify the Company for losses caused by the Company's own fraud, negligence, statutory violations or contractual breaches.
23.10. The Company shall take reasonable steps to mitigate losses and provide reasonable notice of claims for which indemnification is sought, where practicable.
24. FORCE MAJEURE
24.1. Neither party shall be liable for delay or failure to perform a contractual obligation to the extent caused by an event beyond its reasonable control, subject to Applicable Law.
24.2. Such events may include natural disasters, floods, earthquakes, fires, war, terrorism, riots, civil disturbances, epidemics, pandemics, government restrictions, strikes, major transport disruptions, widespread power failures, telecommunications outages or other extraordinary circumstances beyond reasonable control.
24.3. The affected party shall take reasonable measures to minimise the impact of the event.
24.4. Where an accepted Order is materially affected, the Company may communicate revised fulfilment arrangements or discuss cancellation with the Buyer.
24.5. Amounts already paid for Products that cannot be supplied shall be addressed in accordance with the applicable contract, refund policy and Applicable Law.
24.6. Force majeure shall not automatically excuse payment obligations that had already become due before the event, except where Applicable Law provides otherwise.
25. INTELLECTUAL PROPERTY RIGHTS
25.1. The Platform, including its software, design, layout, functionality, source code, databases, graphics, product catalogues, logos, trademarks and other proprietary materials, is owned by or lawfully licensed to the Company or respective rights holders.
25.2. The names “MAWELL”, “MAWELL ZAP”, their associated logos and other brand identifiers may be protected under applicable intellectual property laws. No representation is made that any particular mark is registered unless such registration exists.
25.3. The Buyer receives a limited, non-exclusive, non-transferable and revocable permission to access and use the Platform for lawful business procurement in accordance with these Terms.
25.4. This permission does not transfer ownership of intellectual property rights.
25.5. Without appropriate authorisation, Buyers shall not reproduce, distribute, sell or commercially exploit proprietary Platform Content, copy or imitate Company trademarks, reverse-engineer Platform software except where legally permitted, systematically extract proprietary catalogue information or misrepresent an association with the Company.
25.6. Buyers retain ownership of User Content to which they hold lawful rights.
25.7. By submitting User Content, Buyers grant the Company a non-exclusive, royalty-free licence to use, store, reproduce and process such content only to the extent reasonably necessary for providing Services, fulfilling Orders, maintaining records, resolving disputes and complying with legal obligations.
25.8. This licence does not automatically authorise use of confidential documents, photographs or other User Content in public advertisements or unrelated commercial campaigns.
25.9. Buyers warrant that they possess the rights and authority necessary to submit User Content.
25.10. Intellectual property infringement complaints may be submitted to the Company's support email with relevant supporting information.
26. THIRD-PARTY SERVICE PROVIDERS
26.1. The Company may engage third-party providers for logistics, payment processing, hosting, communications, technology support and other operational functions.
26.2. Such providers may process information or perform services to the extent necessary for their authorised functions.
26.3. Where Buyers are directed to third-party services, the relevant provider's terms and privacy practices may apply.
26.4. The Company does not guarantee uninterrupted availability of independently operated third-party systems.
26.5. Nothing in these Terms excludes the Company's responsibility for its own contractual obligations or the acts of third parties for which it is legally responsible.
26.6. The Company may replace or change service providers as reasonably required for its operations, subject to Applicable Law.
27. SALE IN INDIA ONLY
27.1. The Platform is intended for B2B transactions within India.
27.2. Delivery shall be available only to locations serviced by the Company or its authorised logistics providers.
27.3. The Company is not obligated to fulfil Orders outside its supported delivery network.
27.4. The Company does not undertake international shipping or export services under these Terms.
27.5. Buyers accessing the Platform from outside India remain responsible for compliance with laws applicable to their access and activities.
27.6. Transactions shall be subject to applicable Indian commercial, tax and regulatory laws.
28. NOTICES
28.1. Notices, complaints and communications to the Company may be sent to:
Maruthi Venkatasai Foods Private Limited
COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India.
Email: mvsretailpvtltd@gmail.com
Phone: +91 9154386686
28.2. The Company may send notices to the Buyer's registered contact details or through an available Platform communication channel.
28.3. Buyers shall maintain accurate contact details for receiving transaction-related communications.
28.4. Electronic notices shall be treated as valid to the extent permitted under Applicable Law.
28.5. Notices requiring a particular legal form, method or service procedure shall be delivered in accordance with the applicable legal requirement.
29. MISCELLANEOUS PROVISIONS
29.1. Entire Agreement: These Terms, applicable policies and any separately agreed written transaction-specific conditions constitute the agreement governing the Buyer's use of the Platform.
29.2. Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in effect to the extent legally permissible.
29.3. No Waiver: Failure by either party to enforce a contractual right on one occasion shall not automatically constitute a waiver of that right on another occasion.
29.4. Assignment: Buyers shall not transfer contractual rights or obligations to another party without the Company's prior written consent, except where otherwise permitted by Applicable Law. The Company may assign its rights and obligations as part of a lawful corporate restructuring or business transfer, subject to applicable requirements and accrued Buyer rights.
29.5. Independent Parties: The Company and Buyer act as independent commercial parties. Nothing creates a partnership, employment relationship, joint venture, franchise or agency relationship.
29.6. Headings: Section headings are included for convenience and shall not independently determine the interpretation of these Terms.
29.7. Survival: Provisions concerning outstanding payments, intellectual property, lawful data retention, liability, indemnification, dispute resolution and accrued rights shall survive termination to the extent appropriate.
29.8. Language: These Terms are provided in English. Any translated version shall be interpreted in accordance with Applicable Law and the terms governing that translation.
29.9. Changes to Services: The Company may introduce, modify or discontinue Platform features in accordance with operational requirements and legal obligations. New services involving materially different commercial or legal obligations may be subject to additional terms.
29.10. No Unauthorised Representation: No employee, delivery representative, agent or third party may modify these Terms or make binding commitments on behalf of the Company unless appropriately authorised.
29.11. Governing Law: These Terms shall be governed by and interpreted in accordance with the laws of India.
29.12. Jurisdiction: Subject to mandatory statutory jurisdiction requirements, the competent courts at Hyderabad, Telangana, India, shall have exclusive jurisdiction over disputes arising from these Terms and related transactions, to the extent such courts otherwise possess jurisdiction under Applicable Law.
29.13. Dispute Resolution: The parties may first attempt to resolve commercial disputes through good-faith discussions. Nothing prevents either party from seeking remedies available under Applicable Law.
29.14. Statutory Jurisdiction: Nothing in these Terms overrides the jurisdiction of any statutory authority, tribunal or forum whose jurisdiction cannot lawfully be excluded.
30. GRIEVANCE REDRESSAL MECHANISM
30.1. Buyers may submit grievances concerning the Platform, Orders, payments, delivery, returns, account access, data processing or other Services.
30.2. Complaints may be submitted through the Company's existing customer support contact details.
30.3. The Company shall review grievances and take reasonable steps to address them.
30.4. Where a complaint is subject to a specific statutory procedure or response timeline, the Company shall comply with applicable requirements.
30.5. Buyers should provide sufficient information to enable investigation, including Order numbers where relevant.
30.6. The Company may request additional supporting information where reasonably necessary.
30.7. Complaints may be escalated internally or to appropriate responsible personnel where required.
30.8. Any legally required appointment or publication of a designated Grievance Officer shall be addressed separately by the Company.
Grievance and Support Contact
Maruthi Venkatasai Foods Private Limited
Registered Address:
COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India.
General Support Email: mvsretailpvtltd@gmail.com
Phone: +91 9154386686
Website: https://www.mawellzap.com
Privacy-related requests and grievances may also be submitted through the contact details specified in the Company's Privacy Policy.
The above are general support and grievance-submission contact details. No individual is represented by these Terms as a formally appointed statutory Grievance Officer.
31. CUSTOMER SUPPORT
31.1. Buyers may contact the Company for assistance with account registration, verification, Product information, Orders, payments, delivery, cancellations, returns, replacements, refunds and other Platform-related matters.
31.2. The Company may request Order information, registered contact details or reasonable verification information before addressing account-specific enquiries.
31.3. Customer support shall be provided through available communication channels.
31.4. The Company shall not be bound by representations made by unauthorised persons purporting to act on its behalf.
Customer Support Details
Email: mvsretailpvtltd@gmail.com
Contact Number: +91 9154386686
Website: https://www.mawellzap.com
32. INCORPORATION OF OTHER POLICIES
32.1. The following policies, to the extent applicable and lawfully incorporated, shall be read together with these Terms:
Privacy Policy
https://www.mawellzap.com/privacy-policy
Shipping Policy
https://www.mawellzap.com/shipping-policy
Payment Policy
https://www.mawellzap.com/payment-policy
Return and Refund Policy
https://www.mawellzap.com/refund-policy
32.2. Where a transaction-specific policy contains more detailed conditions relating to shipping, payment, returns or refunds, those conditions shall apply to the relevant subject matter, provided they do not conflict with mandatory legal requirements.
32.3. In the event of a material inconsistency between these Terms and a separately accepted written commercial agreement, the separately accepted agreement shall prevail for the relevant transaction, unless otherwise expressly agreed.
32.4. The Company shall make applicable policies reasonably accessible to Buyers.
32.5. Amendments to incorporated policies shall be subject to applicable legal and contractual requirements.
33. CONTACT INFORMATION
For any questions regarding these Terms and Conditions, Buyers may contact:
MARUTHI VENKATASAI FOODS PRIVATE LIMITED
Operator of MAWELL ZAP
Registered Office:
COMMERCIAL PORTIONS, H NO. 7-1/G6, 2/1A & 2/1B, SY NO 111/PART, Bahadurpally, Hyderabad, Telangana – 500043, India.
GSTIN: 36AAQCM5019G1ZA
Website: https://www.mawellzap.com
Email: mvsretailpvtltd@gmail.com
Phone: +91 9154386686
END OF TERMS AND CONDITIONS
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